Nicole Aby
Community Care Specialist (FSTC)
OHI community member since 2009
"Initially, I talk with our guests over the phone. And while their path has led them to us; at times, they are unsure of their choice to come. My second contact is when our guests check-in, and I am so happy to see they have arrived. By day three or four, I see the lights in their eyes confirming that they were meant to be here. My whole year is validated every time a guest who shows me that look."